Call us on 01233 641246 | Address: 98-100, Hythe Rd, Ashford TN24 8PR

By ordering goods from this web site you are deemed to have agreed to the following terms and conditions.

This does not affect your statutory rights.


These Terms and Conditions explain your rights and obligations in relation to this website located at and any goods purchased through this website.

Please read them carefully.

You may have other rights granted by law and these Terms and Conditions do not affect these, or your statutory rights.

If there is anything you do not understand or you require further information then please contact us at

Please note: We may change these Terms and Conditions at any time by posting such changes on the website. Your continued use of the website after any such change shall mean you are bound by the new Terms and Conditions.

General Disclaimer

We reserve the right to change both prices and specifications without prior notice. Every effort is made to ensure products are shown as true to life as possible, however, images and colours can only be as accurate as the website, the user’s hardware, and the user’s software allows.

Use of the The Sleep Store and More Website

The content of the The Sleep Store and More website and copyright in the The Sleep Store and More website is owned by or licensed to us. You are permitted to view or print individual pages for your own personal use, but any other use or action must only be undertaken with our prior written permission.

We also reserve the right to restrict, suspend or terminate your use of this website at any time.


All prices quoted on this website are in British Pounds and include Value Added Tax where applicable. We reserve the right to adjust the VAT element if the rate changes.

Purchasing From Us

This website and any goods sold through it are subject to change without prior notice and we reserve the right to improve, alter or modify designs without prior notification.

We may inform you of any changes to your selected goods prior to their dispatch. If you are unhappy with these improved, altered or modified goods you may inform us within 14 days, starting on the day after the goods are delivered to you.

In order for you to receive a refund, all goods must be returned in their original condition and preferably with all their packaging intact, together with a copy of your invoice.

We therefore recommend that you retain all of the original packaging until you are sure that you intend to keep the goods.

Please note: Delivery Costs will be only be refunded if the item is faulty, or if it differs in any derogatory manner from the original advertised goods.

Please see our following ‘Delivery Information and Returns’ section which form an additional part of these Terms and Conditions.

With the placing of your order you are both offering to buy the goods and agreeing to allow us to use your personal details for the purposes of supplying your chosen goods (including passing your details on to couriers and other subcontractors with whom we work).

We are not obliged to supply any goods to you until we have confirmed that we have accepted your order and received payment in full. Your order will only be deemed to have been accepted when we dispatch to you the goods which form the subject matter of your order. We retain the right to use our total discretion to reject your order at any stage or time.

All images, drawings, specifications, sizes, descriptive copy contained on this website are included only for the purpose of giving an approximate idea of the goods described and any colours shown are intended as a guide only.


We always aim to deliver your chosen goods to you as described within our Delivery Information page. If however, we are unable to deliver the goods within a reasonable time, due to reasons beyond our control, we will inform you to this effect and then if you wish, you may cancel the contract and we will refund any money paid by you.

If any accidental damage to goods occurs in the course of delivery, our liability for that damage is limited to that of repair, replacement or refund of the goods delivered. We do not pay compensation beyond these limits.

We will not be liable for any loss or damage suffered by you through any reasonable delay to your delivery due to unforeseen circumstances outside of our control.

To view our Delivery Information, which forms an additional part of these Terms, please click on Delivery Information

Delivery of Damaged or Faulty Goods

You should inspect all goods when you first receive them for damage or defects. If you find any damage or defect you must inform us as soon as possible before using the item and refer our Order Cancellation / Return Of Goods section below, for instructions on how to return an item.

Under the Consumer Rights Act 2015, you have up to 30 days from the date of purchase to exercise your right to return a Damaged or Faulty product for a full refund, at no additional cost to yourself.

Cancellation of Order / Return of Goods Policy

We hope you will be totally satisfied with any product purchased on The Sleep Store and More website. However, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to cancel your order if you so wish, provided you notify us in writing (including email), within 14 days starting from day after the day on which you take delivery of the product.

For hygiene reasons, we reserve the right to reject a cancellation of a mattress, if the item has been unpackaged and used. If you do decide to exercise your right to cancel, we would kindly ask you not to unwrap the product. This does not apply in the case of faulty or damaged mattress.

Please note that it is your responsibility to return the product to us in an undamaged, original condition (including any packaging) at your own expense, within 14 days of your cancellation.

If you required further assistance, we can arrange collection of the product if required at a cost. If you do wish us to collect a product, please let us know and we will notify you within 21 days with a convenient date as to when the product will be collected.

Under the Consumer Rights Act 2015, you have up to 30 days from the date of purchase to exercise your right to return a Damaged or Faulty product for a full refund, at no additional cost to yourself.

Additional Information of Which You Need to be Aware

  • Any personal details you provide to us are kept and processed in accordance with our Privacy Policy which forms an additional part of these Terms and Conditions. (please click here for details)
  • We may not necessarily keep a copy of the Terms and Conditions that apply to your order. We therefore advise you to print a copy of them and place with a copy of your order for future reference.
  • This agreement between us is personal to us and no other person who is not party to these Terms and Conditions shall be entitled to enforce any term of this Agreement under the Contracts (Rights of Third Parties) Act 1999 (or any analogous laws).
  • These Terms and Conditions shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us shall be made or conducted in the English language
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